Why can't people deal with voicemail?
Today is opening day for pheasant hunting in NH. Since I am the boss here, I get to decide what the paid holidays are for the MVTCo employees. Sure, there is Christmas, New Years, the 4th of July, etc, but that doesn't use up the 10 paid holidays that we offer, so we make our own up...like "opening day for pheasants" and "opening day for ducks".
Me, I am at work. Everyone else is out tramping around out in cornfields with dogs and shotguns.
When you call the shop phone number, and nobody picks up (for instance, let's imagine it is a holiday and nobody but me is here...and I don't talk on the phone anymore because of hearing problems) you get a voicemail message telling you what our hours are and it asks you to please leave a message so Kathy can get back to you.
So I'm sitting here at my desk, and the damn phone is ringing away. According to caller ID, the same person is calling, waiting a few minutes and calling, etc etc. He's called about 8-10 times so far. For some reason, he's not bright enough to FOLLOW THE SIMPLE DIRECTIONS to please leave a message. (as I'm typing this, he is calling AGAIN)
If a person can't follow instructions to be able to handle voicemail, is he really ready for the responsibility of owning a gun?
Please folks, use common sense. Calling every few minutes instead of using your head and leaving a message is as dumb as pushing the elevator button repeatedly in the hopes that it will get to your floor faster. If you get voicemail, leave a message, that's how voicemail works.
Let's imagine that Kathy is on the phone talking someone through how to adjust their flint, and it turns into a 20 minute conversation. In the meantime, Bubba calls and the line is busy, so he gets voicemail. Instead of leaving a message like an intelligent person, he hangs up and immediately calls back. Every time he calls, Kathy and the customer she is currently helping has to listen to "click-click, click-click". Because of the clicking, their conversation has to pause. What happens then is that the conversation takes LONGER, so Bubba has to wait even longer for the line to open up...so he keeps calling!
Then there are people that seem to think that since I USED to answer the phone at all hours of the day, seven days a week, that we still do. No. The business has matured enough to have ***normal hours of operation*** and these hours are Monday thru Thursday, 9am-4pm. That is when people come to work. There are people that call all weekend, assuming that they'll catch me at home. I AM home, but I am not going to answer the phone at 8am on Sunday morning. One jackass even called on 11pm on Christmas eve.
If the call is important enough to tie up the phone line with 10 calls, just to hang up and try again, it is important enough to leave a message and be patient enough until people are back at work and able to call you back.
Me, I am at work. Everyone else is out tramping around out in cornfields with dogs and shotguns.
When you call the shop phone number, and nobody picks up (for instance, let's imagine it is a holiday and nobody but me is here...and I don't talk on the phone anymore because of hearing problems) you get a voicemail message telling you what our hours are and it asks you to please leave a message so Kathy can get back to you.
So I'm sitting here at my desk, and the damn phone is ringing away. According to caller ID, the same person is calling, waiting a few minutes and calling, etc etc. He's called about 8-10 times so far. For some reason, he's not bright enough to FOLLOW THE SIMPLE DIRECTIONS to please leave a message. (as I'm typing this, he is calling AGAIN)
If a person can't follow instructions to be able to handle voicemail, is he really ready for the responsibility of owning a gun?
Please folks, use common sense. Calling every few minutes instead of using your head and leaving a message is as dumb as pushing the elevator button repeatedly in the hopes that it will get to your floor faster. If you get voicemail, leave a message, that's how voicemail works.
Let's imagine that Kathy is on the phone talking someone through how to adjust their flint, and it turns into a 20 minute conversation. In the meantime, Bubba calls and the line is busy, so he gets voicemail. Instead of leaving a message like an intelligent person, he hangs up and immediately calls back. Every time he calls, Kathy and the customer she is currently helping has to listen to "click-click, click-click". Because of the clicking, their conversation has to pause. What happens then is that the conversation takes LONGER, so Bubba has to wait even longer for the line to open up...so he keeps calling!
Then there are people that seem to think that since I USED to answer the phone at all hours of the day, seven days a week, that we still do. No. The business has matured enough to have ***normal hours of operation*** and these hours are Monday thru Thursday, 9am-4pm. That is when people come to work. There are people that call all weekend, assuming that they'll catch me at home. I AM home, but I am not going to answer the phone at 8am on Sunday morning. One jackass even called on 11pm on Christmas eve.
If the call is important enough to tie up the phone line with 10 calls, just to hang up and try again, it is important enough to leave a message and be patient enough until people are back at work and able to call you back.
posted by MVTCoPete | 11:11 AM
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